• Introduction: A brief statement explaining your return and refund policy’s purpose.
  • Return Eligibility: Detail the time frame for returns (e.g., 30 days), condition of products (e.g., unused, unopened), and any exceptions (e.g., sale items, custom products).
  • How to Return Items: Provide step-by-step instructions on how customers can return items (e.g., contact customer support, fill out a return form).
  • Refund Process: Explain how refunds are processed (e.g., to original payment method, within a certain number of days).
  • Shipping Costs: Clarify who is responsible for return shipping costs.
  • Defective or Damaged Items: Describe how to handle defective or damaged goods and whether customers are entitled to a full refund or replacement.
  • Non-returnable Items: List any products that cannot be returned or refunded (e.g., gift cards, personal care items)